Introduction
Thank you for choosing CreativeHourly. We strive to provide high-quality marketing and software engineering services to our clients. This Sales and Refunds Policy outlines the terms and conditions regarding purchases, service engagements, returns, and refunds. Please read this policy carefully before making a purchase or engaging our services.
1. Sales Terms
- Pricing: All prices for our services and products are listed in USD and are subject to change without notice. Prices do not include applicable taxes, which will be calculated at checkout or during the invoicing process.
- Order Confirmation: Once you place an order or sign a service agreement, you will receive a confirmation email. This email serves as your receipt and includes details about your purchase or service engagement.
- Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and other payment options as indicated on our website or invoice.
- Service Commencement: Services will commence upon receipt of payment and any required documentation or information from the client.
2. Services
- Non-Refundable Services: Due to the nature of marketing and software engineering services, once work has commenced, payments for services rendered are non-refundable. This includes, but is not limited to, consulting fees, design work, development work, digital marketing campaigns, and video production.
- Service Modifications: Any modifications to the scope of work after the service agreement has been signed may incur additional charges. Clients will be notified of any additional costs before work proceeds.
3. Products
- Digital Products: All sales of digital products, such as software licenses, templates, and digital downloads, are final and non-refundable once the product has been delivered.
- Custom Products: Custom-developed software, designs, and other bespoke solutions are non-refundable once development has started. Any issues or defects will be addressed according to the terms of the service agreement or product warranty.
4. Returns
- Eligibility: Only physical products, such as printed marketing materials, are eligible for return. These items must be unused, in the same condition that you received them, and in their original packaging.
- Return Window: You must initiate a return within 14 days of receiving your order for physical products.
- Return Process: To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for the return. We will provide you with instructions on how to return your item.
- Return Shipping: You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
- Service Refunds: Refunds for services are generally not provided once work has commenced. Exceptions may be made on a case-by-case basis at the discretion of CreativeHourly, typically only in situations where we have failed to deliver the agreed-upon service.
- Product Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund for physical products. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, items damaged or missing parts for reasons not due to our error).
6. Cancellations
- Service Cancellations: If you need to cancel a service engagement, please contact us as soon as possible at [Email Address]. Cancellation requests will be subject to any terms outlined in the service agreement, including any applicable cancellation fees.
- Product Cancellations: If you need to cancel an order for a physical product, please contact us as soon as possible at orders@startrightllc.com. Orders that have already been shipped cannot be canceled.
7. Contact Us
If you have any questions about our Sales and Refunds Policy, please contact us at:
CreativeHourly
Email: support@creativehourly.com
Effective Date: 6/20/2025
